Refund policy

By placing an order through our website, you agree to the terms outlined below. Due to the nature of our products and the conditions under which they are used, we maintain a strict no returns, no refunds, and no exchanges policy.

1. All Sales Are Final

All purchases made through our store are final and non-refundable. We do not accept returns or provide refunds for any reason, including but not limited to:

  • Change of mind

  • Incorrect product ordered

  • Product not meeting personal expectations

  • Delays or issues caused by courier services

  • Customs seizures or refusals

  • Perceived lack of efficacy or results

  • Reactions, sensitivities, or adverse responses

Please ensure you review all product information, shipping policies, and disclaimers before placing your order.

2. Products for Research/Professional Use Only

All products are sold strictly for research purposes and/or for use by trained professionals. They are not intended for personal, human, or therapeutic use unless explicitly stated and used under the guidance of a licensed professional. By purchasing, you confirm that you understand and accept this condition.

3. No Liability for Customs, Handling, or Shipping Delays

We are not responsible for packages that are delayed, held, or destroyed by customs or shipping carriers. It is the customer’s responsibility to ensure that the products they order are legal in their destination country and that all import duties and clearance fees are paid.

No refunds will be issued under any circumstance related to customs intervention, failed delivery, or returned shipments.

4. Damaged or Lost Packages

While we take great care in packing your order securely, we do not accept responsibility for any damage, loss, or tampering that occurs during shipping. You are encouraged to purchase shipping insurance directly with the courier, where applicable.

5. Discretion Advised

Due to the sensitive and specialized nature of our products, discretion is advised in handling, usage, and ordering. Once an order is placed and processed, we are unable to modify or cancel it.

6. Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Returns & Refunds Policy in full. Please contact us prior to purchase if you have any concerns or questions.